Workshop tool
BetaJourney / service blueprint
Map the journey across lanes
Stages, touchpoints, and backstage work on one board.
45-90 min workshopCross-functional team
Use this when
- Service design workshops
- Finding handoff gaps between teams
- Aligning product and ops on a flow
- Documenting a current-state journey
You'll walk away with
- Shared journey board
- Sticky notes by lane and stage
- Visible gap callouts
- JSON export
Example
Map Awareness to Follow-up for patient booking. Spot where clinic staff and software diverge.
Request a facilitator
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Workshop workspace
Beta · local save
Patient booking journey
Export the board for the workshop recap.